This policy explains how Innovai Pty Ltd, "Innovai", "we" or "us", handles personal information collected through this website, innovai.com.au. We follow the Australian Privacy Principles in the Privacy Act 1988 (Cth).
Our products have their own policies. For the Zabanak app, read the Zabanak privacy policy.
What we collect
- What you send us. When you use the contact form or email us, we receive your name, business name, email address, phone number if you give it, and your message.
- Basic technical information. Like any website, standard information such as your IP address is processed when you visit, so the site can load and stay secure.
This website doesn't use advertising or tracking cookies, and we don't build profiles of visitors.
How we use it
- To reply to your enquiry and talk with you about the work you're interested in.
- To provide and improve our services if you become a customer.
- To meet our legal, tax and accounting obligations.
We don't sell your personal information and we don't use it for marketing you haven't asked for.
Who we share it with
We only share personal information with service providers who help us run the business, and only as far as they need it. Some of them may store data outside Australia. We'll also disclose information where the law requires it.
How long we keep it
We keep enquiries for as long as we need them to respond and follow up, and customer records for as long as the law requires. After that, we delete or de-identify them.
Your choices
You can ask to see or correct the personal information we hold about you, or ask us to delete it, by emailing admin@innovai.com.au. We'll respond within 30 days.
If you're unhappy with how we've handled your information, let us know first and we'll try to fix it. You can also complain to the Office of the Australian Information Commissioner at oaic.gov.au.
Contact
Innovai Pty Ltd
Melbourne, Australia
admin@innovai.com.au